01. Information We Collect

We may collect the following types of personal information:

• Contact details: Name, address, phone number, email.

• Payment information: Credit card or other billing details (processed securely by third-party payment providers).

• Booking details: Appointment history, preferences, and location of service.

• Marketing & communication preferences: Newsletter subscriptions, campaign responses, or website forms.

• Technical data: Information automatically collected when using our website, such as IP address, browser type, device identifiers, and cookies.

02. Special Category: Health Data

As part of our Services, we may collect information about your health, including:

• Relevant medical history.

• Current health conditions.

• Areas of concern or contraindications to treatment.

• Information provided through intake forms or directly to your therapist.

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We treat health information as sensitive personal data and apply heightened protections:

• Health data is collected only to ensure your safety and to allow therapists to adapt sessions to your needs.

• It is accessible only to the therapist providing your session and to limited administrative staff if required for scheduling or insurance purposes.

• It is never used for marketing or promotional purposes.

• Health data is retained only as long as necessary to provide the Services or as required by law, after which it is securely deleted.

03. How We Use Your Information

We use personal information to:

• Manage bookings and payments.

• Provide safe and adapted Services, based on health disclosures.

• Communicate with you about appointments, updates, or client support.

• Send marketing and promotional communications (only if you have opted in).

• Analyze website traffic and client preferences to improve our Services and campaigns.

• Comply with legal, regulatory, or insurance requirements.

04. Sharing Of Information

We do not sell your personal information. We may share it only in the following cases:

• Therapists & staff: Limited access to booking and health data required to provide your session.

• Service providers: Secure third-party partners for payments, booking platform, email marketing, or analytics.

• Legal obligations: When disclosure is required by law, regulation, or court order.

05. Data Retention

• General personal data is retained as long as necessary for the purposes outlined in this Policy or as required by law.

• Health data is retained only as long as necessary to provide the Services or meet professional/legal requirements, and then securely deleted or anonymized.

06. Security

• We apply strict safeguards, including technical, organizational, and administrative measures, to protect all personal information.

• For health data, we apply additional protections such as limited access, secure storage, and confidentiality obligations for therapists and staff.

07. Your Rights

Under Québec’s Loi 25 and Canada’s CPPA, you have the right to:

• Access the personal information we hold about you.

• Request corrections or updates.

• Withdraw your consent for certain uses (e.g., marketing).

• Request deletion of your personal or health data, subject to legal or contractual restrictions.​

​To exercise these rights, please contact us at: info@madeofrituals.com

08. Cookies & Marketing Data

• Our website may use cookies, pixels, and similar technologies to improve user experience, analyze traffic, and measure the effectiveness of marketing campaigns.

• This may include third-party tools (such as Google Analytics, Meta Pixel, or email campaign platforms)

• You can manage preferences through your browser or our cookie banner. Some features may not function properly if cookies are disabled.

09. Minors

Our Services are intended for adults only. We do not provide Services to individuals under the age of 18 and do not knowingly collect personal information from anyone under 18. If we become aware that we have inadvertently collected such information, we will delete it promptly.

10. Your Consent

• By using our Services, you consent to the collection and use of your personal information as described in this Policy.

• Marketing communications (such as newsletters or promotions) are sent only if you have explicitly opted in.

• You may withdraw consent at any time by clicking “unsubscribe” in emails or contacting us directly.

11. Data Portability

You have the right to request a copy of your personal data in a structured, commonly used, and machine-readable format, where applicable.

12. Data Breach Notification

If an incident involving your personal information presents a risk of serious harm, Made of Rituals will notify you and the Commission d’accès à l’information du Québec as required by law.

13. International Transfers

Your information may be stored or processed outside Québec or Canada, depending on service providers (e.g., cloud hosting, marketing tools, payment processors). In such cases, we ensure adequate protections are in place.

14. Updates to the Policy

We may update or modify this Privacy Policy at any time at our sole discretion. Any changes will take effect immediately once posted on our website. Continued use of our Services constitutes acceptance of the updated Policy.

15. Governing Law

This Privacy Policy is governed by the laws of the Province of Québec and the federal laws of Canada. Any disputes shall be resolved exclusively in the courts of Montréal, Québec.

18. Contact

For any questions about this Privacy Policy or our data practices, please contact our Privacy Officer: info@madeofrituals.com